Delete your INVIA account
Delete it yourself
You can delete your account at any time, from any device you are signed in on:
- iPhone or Android app: Profile → Edit profile → Delete account.
- Website: sign in at inviagps.com, then Profile → Edit Profile → Account settings → Delete account.
You confirm by typing the email address on your account. You never need your password.
What happens
- Your account pauses at once and is permanently deleted after 14 days. Signing back in before then restores it exactly as you left it.
- After 14 days your profile, routes, rides, collections, waypoints, photos and location history are deleted for good. Copies other riders saved from content you shared stay theirs.
- We keep only what the law asks us to: payment records needed for tax and accounting, and the record of your deletion request.
- A subscription you bought on the website stops billing. Deleting your account does not cancel a subscription bought in the App Store or Google Play: cancel it there too, in your iPhone's Settings or in Google Play.
- Rides still on a phone that never synced stay on that phone only.
Can't sign in? Ask us by email
Email [email protected] from the address on your INVIA account, with the subject "Delete my INVIA account". We reply to that address to confirm it is yours before anything is deleted, then delete the account the same way, with the same 14 days. We will never ask for your password.